After six years and more than $100,000 in treatment, Jessica realized she was the only one keeping track of her file. She shares what gets lost when you have to retell your history to every new provider, and why getting records that legally belong to you can still mean a form, a fee, a wait and sometimes a fax machine.
Jessica and Grace dig into:
• Who's accountable when an ER across the country has no record of your care
• What happens to your records every time a new job means new insurance and new doctors
• What's still missing even when you have three or four patient portals
• What Jessica learned the second time around, now that she's managing a family member's care
• What patients should refuse to accept, starting with their next appointment
Plus, Jessica shares her advice for women in healthcare and health IT, and tells us about her tea and the story behind her mug!
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