Charles reflects on the shift from last year’s focus—what AI can do—to this year’s emphasis on making AI practical, operational, and scalable. He highlights the importance of governance and real-world implementation, noting that when done right, AI has the potential to drive better care and deeper clinical understanding.
On health equity, Charles points to a critical yet often overlooked challenge: patient understanding. He emphasizes that confusion around medications isn’t just inconvenient—it’s a safety risk. To address this, healthcare must meet patients and caregivers where they are, delivering information in ways that are clear, personalized, and easy to understand rather than overwhelming.
Tune in for a thoughtful conversation on making AI work in practice and improving patient safety from the HIMSS conference floor.